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First, search our Knowledgebase

Point of Sale Knowledgebase

Search tips

You want answers? We've got them!! You can quickly perform full text searches of the same hints, tips, and answers we use to provide support any time day or night. Just enter a search phrase like 4694 and memory to locate information on memory for IBM 4694 POS Terminals . 

Next, search all IBM Knowledgebases

IBM Knowledgebases

Search in: All of support FAQs Non-POS support downloads
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If you have a general question that may apply to PC systems, you might try a broader search of all IBM Knowledgebases. This search will return non-POS tips that may uncover an alternative path to a solution.

Next, search related support sites

If you didn't find a satisfactory answer in our Knowledgebase, please take a short detour to the following related support sites

  • Microsoft Support
    The extensive Microsoft support Knowledgebase has answers related to all Windows platforms and development environments for them.
  • Symbol Technologies
    If you are looking for attachment information for a Symbol product, check their web site for on-line manuals and data sheets.
  • Telxon
    Telxon offers a broad range of support services for their product lines.
  • Metrologic
    The support section of their web site has configuration software and manuals as well a Q&A section.
  • PSC/Spectra-Physics
    The PSC site has specifications and details on a wide line of scanners.
  • IVI Checkmate
    IVI supports their line of electronic payment systems at this site.
  • Verifone
    You can find support information on their countertop payment systems here.
  • Mettler Toledo
    Support options for Mettler Toledo's retail scale solutions are available here.
  • Welch Allyn
    Here you will find both pre-sale and post-sale support for scanners and other Welch Allyn products.

If you are looking for solutions development support for other IBM technologies, then enroll now in the IBM Solution Developer Program. On the site, you will find a comprehensive Question and Answer Database and access information.

Finally, ask a question

If you are a Business Partner and your searches have left your question unanswered, you need to submit a question to our PartnerLine team. You will  receive an e-mail acknowledgment of  your question within 24 hours and a timely reply as quickly as possible.

If you have a Support Line Premium agreement, please visit the SLP site for assistance.

Did you....

When trying to resolve a problem, you might try..
- Updating BIOS
- Updating drivers
- Check install guides
- Check prog guides
- Apply fix packs
- Apply OS updates
- Check APARs

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