* E-Mail:

* First Name:

* Last Name:

 * Business Partner:

 * Customer/Company:

* State / Province:

 * Country:

Select One Anguilla Antigua and Barbuda Argentina Aruba Australia Austria Bahamas Barbados Belgium Bermuda Bolivia Brazil British Virgin Islands Bulgaria Canada Cayman Islands Chile China China (Hong Kong S.A.R.) China (Macau S.A.R.) Colombia Croatia Cyprus Czech Republic Denmark Dominica Egypt Estonia Finland France Germany Greece Grenada Guyana Hungary India Indonesia Ireland Israel Italy Jamaica Japan Korea Luxembourg Mexico Montserrat Netherlands Netherlands Antilles New Zealand Norway Pakistan Philippines Poland Portugal Romania Russia Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Singapore Slovakia Slovenia South Africa Spain Suriname Sweden Switzerland Taiwan Thailand Trinidad and Tobago Turkey Turks and Caicos Islands United Kingdom United States Uruguay Venezuela Vietnam  

 * Phone:

* IBM Customer No.:

 (enter NONE if unknown)

Customer Impact:

Select Level None Limited Store down Importance: Select Level Normal Important Urgent

Hardware Configuration
Please be specific. Include model numbers. A SN is required to verify warranty status.

Terminal Type:

  Model: 

Terminal BIOS Level:

Memory:

Terminal Serial Number:

Attached Peripherals
Please be specific. Include the ports to which the devices are connected so we can duplicate your configuration.

Keyboard(s):

Port:

Customer Display(s):

Port:

Operator Display(s):

Port:

 SurePoint Display:

Model: with Touch Keypad MSR

Scanner(s):

Port:

MSR(s):

Port:

Cash Drawer(s):

Port:

 Printer:

Select Printer None SureMark 4610-2CR/2NR SureMark 4610-1NR SureMark 4610-TI3/4 SureMark 4610-TI6/7 SureMark 4610-TI5 SureMark 4610-TI9 SureMark 4610-TI1/TI2 Model 3/4 Other Firmware EC Level: help

Select Connection RS485/SIO Powered USB Standard USB RS232 COM Port Other Select Rate 9600 Baud 192000 Baud N/A Select Flow Control DTR/DSR HW XON/XOFF SW N/A

Other:

Port:

Software Configuration
Please be specific for instance, is it Windows XP or Windows XPe?

Operating System:

OS Service/Fix Pack Level:

Driver Package:

UPOS   POSS for DOS   Other

Driver Version/Level:

Peripheral API:

OPOS     JavaPOS  None
POSS for Windows/Linux     POSS for DOS

System Info:

Paste in text system configuration files such as config.sys, autoexec.bat or other small flat text files.

Your Question/Problem Information
Please be specific. Include model numbers and what devices are connected to which ports.

Sample Receipts:

Yes  No   If yes, FAX to 919-486-3371

PMR/H Opened:

Yes  No   If yes, number: 

Request Summary:

Detailed Description: 

Error codes:

Steps to recreate:

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