* E-Mail:

* First Name:

* Last Name:

 * Software Provider (BP/ISV):

 * Customer/Company:

* State / Province:

 * Country:

Select One Anguilla Antigua and Barbuda Argentina Aruba Australia Austria Bahamas Barbados Belgium Bermuda Bolivia Brazil British Virgin Islands Bulgaria Canada Cayman Islands Chile China China (Hong Kong S.A.R.) China (Macau S.A.R.) Colombia Croatia Cyprus Czech Republic Denmark Dominica Egypt Estonia Finland France Germany Greece Grenada Guyana Hungary India Indonesia Ireland Israel Italy Jamaica Japan Korea Luxembourg Mexico Montserrat Netherlands Netherlands Antilles New Zealand Norway Pakistan Philippines Poland Portugal Romania Russia Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Singapore Slovakia Slovenia South Africa Spain Suriname Sweden Switzerland Taiwan Thailand Trinidad and Tobago Turkey Turks and Caicos Islands United Kingdom United States Uruguay Venezuela Vietnam

 * Phone:

Customer Impact:

Select Level None Limited Store down  Importance: Select Level Normal Important Urgent

Please explain below if you select Store down or Urgent.

Hardware Configuration
Please be specific. Include model numbers. A SN is required to verify warranty status.

Terminal Type:

Select POST IBM SurePOS 7x3 IBM SurePOS 7x2 IBM SurePOS 7x1 IBM SurePOS 750 IBM SurePOS 730 IBM SurePOS 500-xx5 IBM SurePOS 500-514 IBM SurePOS 500-xx4 IBM SurePOS 500-xx3 IBM SurePOS 500/600--xx1/xx2 IBM SurePOS 300 IBM 4694 IBM 4695 IBM Kiosk IBM SureOne IBM Self-checkout System PC Compatible Other - Describe in question  Model: 

Terminal BIOS Level:

 Memory:

Terminal Serial Number:

Attached Peripherals
Please be specific. Include the ports to which the devices are connected so we can duplicate your configuration.

Keyboard(s):

 Port:

Customer Display(s):

 Port:

Operator Display(s):

 Port:

 SurePoint Display:

Select Model None 4820-2xx/5xx 4820-42T/D 4820-46T/D 4820-48T/D 4820-4FT/D  with Touch Keypad MSR

Scanner(s):

 Port:

MSR(s):

 Port:

Cash Drawer(s):

 Port:

 Printer:

Select Printer None SureMark 4610-2CR/2NR SureMark 4610-1NR SureMark 4610-TI3/4 SureMark 4610-TI6/7 SureMark 4610-TI5 SureMark 4610-TI9 SureMark 4610-TI1/TI2 Model 3/4  Firmware EC Level: help

Select Connection RS485/SIO Powered USB Standard USB RS232 COM Port Other Select Rate 9600 Baud 192000 Baud N/A Select Flow Control DTR/DSR HW XON/XOFF SW N/A

Other POS Device(s):

 Port:

Software Configuration

Operating System:

Select OS Windows Vista Windows XP Windows XPe WEPOS Windows 2000 Windows NT 4.0 Windows 98 SE Windows 98 Windows 95 DOS IBM Retail Environment for SUSE Linux Other - Include in question  SP:

Driver Package:

Select Package OPOS JavaPOS for Windows JavaPOS for Linux POSS for Windows POSS for Linux POSS for DOS POS Suite UPOS  Version:

Peripheral API:

Select API OPOS JavaPOS POSS for Windows/Linux POSS for DOS Direct to device (RS232 only)  JVM:

System Info:
 

Paste in small text system configuration files such as config.sys, autoexec.bat or other small flat text files.

Your Question/Problem Information
Please be specific. Include model numbers and what devices are connected to which ports. Please include JavaPOS and OPOS traces for programming questions.Windows System Information reports saved as a text file can be very helpful as they give us detailed information on your configuration.

Trace Uploaded:

Yes  No   If yes, filename:

Sample Receipts:

Yes  No   If yes, FAX to 919-486-3371

Sample Code Uploaded:

Yes  No   If yes, filename:

System Info Uploaded:

Yes  No   If yes, filename:

PMR Opened:

Yes  No   If yes, number: 

Problem Summary:

Detailed Description: 

Error codes:

Steps to recreate:

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